Overheard wisdom on the 5 Fulton bus

An adult child was attempting to get her father off the bus. She told him in his first language that they'd reached their destination. The man argued and gestured. I couldn't understand his words but his tone was clearly one of frustration. For three stops, the daughter tried to get her dad off the bus.
One young man, also frustrated with the loud argument, offered, "Ask him where he wants to go. Maybe he doesn't want to go to City Hall. Ask him.You can't help someone unless you know exactly what they need help with. Ask him."
I'm reminded to ask, "What do you need help with regarding parenting your children?"